Refund Policy

1. General Policy

We strive to ensure you have a great experience with The Growth Engineering Company Oy. In case you experience any issues or are dissatisfied with our services, we encourage you to reach out to our customer support team. We are committed to addressing your concerns to the best of our ability.

2. Refund Eligibility

Refund requests are considered in the following cases:

• Technical Issues: If there are significant, unresolved technical issues with the product or service provided by The Growth Engineering Company Oy.
• Product Misrepresentation: If the product or service you received differs substantially from what was described.
• Service Failures: If there is a failure in service delivery that is attributable to The Growth Engineering Company Oy.

3. Timeframe for Refund Requests

Refund requests must be submitted within 30 days of the original purchase date. Requests received beyond this period will not be eligible for a refund.

4. How to Request a Refund

To request a refund, please contact our support team via email at [email protected]. Include the following details in your request:

• Full Name
• Email Address used for the purchase
• Reason for requesting the refund

5. Refund Process

Approved refunds will be processed within 14 business days from the date of approval. Refunds will be issued using the original payment method. Depending on your payment provider, it may take additional time for the funds to appear in your account.

6. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Change of mind after purchase.
• Inability to access the service due to restrictions beyond the control of The Growth Engineering Company Oy.
• Requests received after the 30-day refund window.

7. Subscription Cancellation

If you wish to cancel a subscription with The Growth Engineering Company Oy, you may do so at any time. Canceling a subscription prevents future charges but does not result in a refund for the current billing cycle.

8. Contact Information

For questions regarding this Refund Policy, or for assistance with your purchase, please contact us:

• Email: [email protected]
• Address: The Growth Engineering Company Oy, PL 1188, 00101 HELSINKI, Finland

9. Changes to This Policy

The Growth Engineering Company Oy reserves the right to update or change this Refund Policy at any time. We will notify users of any changes by posting the updated policy on our website. Continued use of our services after any changes signifies your acceptance of the new Refund Policy.